Foundations
Resolving which records belong to one client, across every location
Entity resolution
A real client 360 across every location, which became the foundation for the compliance and risk applications that followed.
The engagement: existing, as built, in production
Existing
The challenge
A global bank struggled to harmonise customer data across its locations and to identify which records belonged to the same individual, hurting data consistency, customer insight and the compliance effort.
As built
What we built
- An entity resolution solution identifying, across all locations, which records belong to one person
- The clean resolution made the cornerstone for the compliance and risk applications built on it
- Grown over three years into a global, strategic application
In production
The impact
- A real customer 360 view, and a deeper understanding of customers and their needs
- The foundation for a wide range of compliance and risk management applications, improving decisions, customer service and regulatory compliance
- Evolved into a global, strategic application within the organisation
One record
per client, across every location
Existing
The challenge
A global bank struggled to harmonise customer data across its locations and to identify which records belonged to the same individual, hurting data consistency, customer insight and the compliance effort.
As built
What we built
- An entity resolution solution identifying, across all locations, which records belong to one person
- The clean resolution made the cornerstone for the compliance and risk applications built on it
- Grown over three years into a global, strategic application
In production
The impact
- A real customer 360 view, and a deeper understanding of customers and their needs
- The foundation for a wide range of compliance and risk management applications, improving decisions, customer service and regulatory compliance
- Evolved into a global, strategic application within the organisation
One record
per client, across every location
The same problem elsewhere
The same resolution applies to any entity that lives in several systems under several spellings: suppliers, assets, patients, parts, properties.
- Banking & capital markets
- One client record across locations and systems, as the base for compliance and risk applications.
- Manufacturing & engineering
- One supplier and one part record where every plant and system has its own.
- Healthcare & life sciences
- One patient record across sites, systems and referrals.
- Public sector
- One citizen or one property record across agencies that each keep their own.
More in Foundations
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Every engagement here started as somebody’s stuck programme. Tell us where yours stands.
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